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Gives support staff information on how the person communicates with their behaviour as well as with words and provides information on what staff must do to support the person. There are two types.

  1. How we understand what the person is telling us
  2. How tell the person what we would like them to do

This tool helps

  • Staff understand what a person is saying with their behaviour
  • Respond to the persons behaviour when there is a discrepancy between words and behaviour
  • Understand how they best support the person
  • Understand how they need to communicate what they would like the person to do.

A template of the communication chart table you can download here.

Another template (see graphic) of the communication chart you will find on the website and here.

The short description of the method in the minibook person centred thinking you find here.

An explanation of the communication chart tool and examples you can also find on the website of Helen Sanderson Associates.


SANDERSON, Helen & GOODWIN, Gill (2007): Person Centred Thinking Stockport: HSA Press.